Last Updated: [March 2025]

At SK Pixel Media, we strive to provide high-quality computer repair and IT support services. Our Refund & Cancellation Policy ensures transparency and customer satisfaction while maintaining fairness in service delivery.

1. Service Cancellation Policy

• Customers can cancel a service request before the technician has started working on the issue.
• Once the service has begun, cancellation requests will not be entertained.
• To cancel a service, please contact us immediately at support@sktechsupport.tech or call us at 9343540499.

2. Refund Policy

We offer refunds in the following cases:
✅ If the service cannot be completed due to technical limitations from our side.
✅ If the wrong service was charged due to a billing error.
✅ If a customer cancels the service before our technician starts working.

Non-Refundable Cases:

❌ If the issue is resolved, but the customer is unsatisfied for personal reasons.
❌ If the problem reoccurs due to user mishandling, third-party interventions, or software conflicts.
❌ If the customer does not cooperate with troubleshooting or service guidelines.

3. Refund Process

• Refund requests must be submitted via email (support@sktechsupport.tech) within 7 days of service completion.
• Approved refunds will be processed within 5-7 business days and credited to the original payment method.

4. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

For any queries regarding our Refund & Cancellation Policy, please contact us at support@sktechsupport.tech.